PRIVACY AND SECURITY
PRIVACY AND SECURITY POLICY
All services provided through our store and the Lunera Home website are owned and operated by Lunera Home.
Our Company may collect personal data for various purposes. The following sections explain how personal data is collected and how such data is protected.
Certain personal information about our members, such as first name, last name, company information, telephone number, address, and email address, may be collected by our Store as required by the nature of our business when users register for membership or complete various forms and surveys available through our Store.
From time to time, our Company may send customers and members information about campaigns, new products, and promotional offers. Members may choose whether or not to receive such communications during registration. They may subsequently change their preferences through the account information section after logging into their account or use the relevant link included in the communication they receive.
Personal information electronically submitted by our members to our Store during approval processes carried out through our Store or by email will not be disclosed to third parties beyond the purposes and scope specified in the “User Agreement” entered into with our members.
In order to identify system-related problems and quickly resolve any issues or disputes that may arise in connection with the services provided, our Company records and uses the IP addresses of its members. IP addresses may also be used to identify users in a general manner and to collect comprehensive demographic information.
Our Company may use the requested information for direct marketing purposes, either itself or through persons or organizations with which it cooperates, subject to applicable legal requirements. Personal information may also be used to contact users when necessary. Information requested by our Company, information provided by users, or information relating to transactions carried out through our Store may be used by our Company and its business partners for statistical analysis, database creation, and market research without disclosing the identity of our members.
Our Company undertakes to keep confidential information strictly private and confidential, to regard this as an obligation of confidentiality, and to take all necessary measures and exercise due care to ensure and maintain confidentiality and to prevent all or any part of confidential information from entering the public domain, being used without authorization, or being disclosed to any third party.
CREDIT CARD SECURITY
Our Company places the security of credit card holders who shop through our online stores among its highest priorities. Your credit card information is not stored in our systems.
When entering the transaction process, there are indicators that can help you determine whether you are using a secure website. One of these is the lock icon displayed by your browser. This indicates that you are on a secure web page and that the information you submit is protected through encryption.
Such information is used only in connection with the sales transaction and in accordance with your instructions. Credit card information used during shopping is encrypted independently of our online stores using the 128-bit SSL (Secure Sockets Layer) protocol and transmitted to the relevant bank for authorization. If the card is approved for use, the purchase process continues.
Since we cannot view or store card information, third parties are prevented from obtaining such information through our systems.
The reliability of payment, billing, and delivery address information for orders placed online using a credit card may be reviewed by our Company as part of fraud-prevention procedures. Therefore, for customers placing an order through our online stores for the first time, the accuracy of financial information and address/telephone information may need to be verified before the order proceeds to the supply and delivery stages. Where necessary, the credit card holder or the relevant bank may be contacted to verify this information.
Only you can access and modify the information you provide when registering as a member. Provided that you keep your membership login credentials secure, other persons should not be able to access or modify your account information. For this purpose, membership transactions are carried out within a 128-bit SSL-secured environment.
Online shopping websites that provide customer support or an information line and clearly display their address and telephone details enable customers to obtain further information about matters they may have questions about and to better assess the business providing the online shopping service.
Note: We recommend checking that an online shopping website clearly provides the company’s address and telephone information. Before making a purchase, you may wish to keep a record of the telephone and address details of the store from which you are purchasing. If you have any concerns, you may contact the store by telephone before completing your purchase. Our Company’s online shopping website provides our Company’s relevant information and location details.
MAIL ORDER CREDIT CARD INFORMATION SECURITY
Identity and credit card information submitted to us through the credit card mail-order method will be kept confidential by our Company in accordance with our privacy principles.
Such information will be retained for 60 days in case of possible objections or disputes with the bank regarding credit card charges and will subsequently be destroyed.
If any amount other than the amount stated on the mail-order form approved and submitted by you for the products you ordered is charged to your card, you may dispute the transaction with your bank and request the appropriate action in accordance with the applicable banking and payment procedures.
THIRD-PARTY WEBSITES AND APPLICATIONS
Our Store may provide links to other websites. Our Company accepts no responsibility for the privacy practices or content of websites accessed through such links.
Advertisements published on our Company’s website may be distributed to users through our advertising partners. The principles set out in this Privacy Policy apply solely to the use of our Store and do not cover third-party websites.
EXCEPTIONAL CIRCUMSTANCES
In the limited circumstances specified below, our Company may disclose users’ information to third parties outside the provisions of this Privacy Policy. These circumstances are limited to the following:
- Where disclosure is required in order to comply with obligations imposed by laws, regulations, decrees, or other applicable legal rules issued by competent legal authorities;
- Where necessary to fulfill and enforce the provisions of the “Membership Agreement” and other agreements entered into between our Store and its users;
- Where information concerning users is duly requested by an authorized administrative or judicial authority for the purpose of conducting an investigation or inquiry;
- Where disclosure of information is necessary to protect the rights or safety of users.
EMAIL SECURITY
Never include your credit card number or passwords in emails you send to our Store’s Customer Service regarding your orders.
Information contained in emails may be accessible to third parties. Our Company cannot guarantee the security of information transmitted through email under all circumstances.
BROWSER COOKIES
Our Company may obtain information about users who visit our Store and their use of the website through technical communication files known as cookies.
Cookies are small text files sent by a website to a user’s browser and stored on the user’s device. Cookies make the use of the internet and our website easier by storing information about the user’s session status and preferences.
Cookies may help us obtain statistical information regarding matters such as how many people visit the website, the purposes for which a person visits the website, how often they visit, and how long they remain on the website. Cookies may also assist in dynamically generating advertisements and content tailored to users.
Cookies are not designed to retrieve data or other personal information from your email account or unrelated files stored on your device.
Most browsers are initially configured to accept cookies. However, users may change their browser settings to prevent cookies from being accepted or to receive a notification when a cookie is sent.
Our Company may amend the provisions of this Privacy Policy at any time by publishing the amended policy on the website or by notifying users electronically. Any amendments to the Privacy Policy will become effective on the date they are published.
For any questions or suggestions regarding our Privacy Policy, you may contact us at info@lunerahomee.com.
You can also contact our Company using the following details:
Company Name: Lunera Home Design
Address: Fatih
Email: info@lunerahomee.com
Phone: +90 553 172 18 39