FAQ
What materials are your products made from?
Our products are crafted from brass with silver or gold plating. Plating and decorative details may vary depending on the selected model.
Do you offer color options?
Yes. Many of our products are available in different color and plating options. Available variations are specified on each individual product page.
Are product dimensions standard?
No. Dimensions and sizing vary depending on the product. Detailed measurements can be found in the description section of each product page.
Can products be prepared according to specific décor preferences?
Yes. Our products are prepared in line with the requested décor and design. For custom décor requests, please contact us.
Do you ship internationally?
Yes. We offer international shipping. Delivery times and shipping details may vary depending on your country.
Do you accept returns?
No. As our products are made to order and prepared according to specific décor preferences, returns are not accepted.
Are products sold as sets?
Some products are offered as sets, while others are sold individually. Set contents are clearly detailed in each product description.
Will the products tarnish or change color over time?
With proper use and care, plated products are long-lasting. We recommend avoiding chemical contact and excessive moisture.
Are your products handmade?
Our products are produced with careful craftsmanship, and the design and plating processes are carried out with great attention to detail.
What is the production time after placing an order?
Production time varies depending on the product model and selected décor. The estimated preparation time will be communicated to you at the time of order.